A mini case study in Team Development


...Building the Whole-Department Team after a merger

Lloyds TSB

The Opportunity
The client had recently undergone a business merger; now the dust had settled the director wanted to get the new people from 2 different organisations working together

The Business Objective
To integrate the remaining staff into one team after merger and redundancy actions.

To explore their ability to work together towards common objectives and to transfer this learning to the new workplace.

Project tasks included:

  • A programme of 6 x 3-day residential events.
  • A "whole-team" extended duration experiential exercise.
  • The "WHAT?-SO WHAT?-NOW WHAT?" Performance Review process
  • Personal Feedback sessions.
  • Action Planning.

The Business Outcome
A growing sense of integration within the department

Team process agreements developed

Project outcomes included:

  • Swift breaking down of defensiveness and corporate barriers.
  • Re-booking for other events for other teams.
  • A whole-group follow-up session run on company premises to measure progress and plan next steps.

Client Comments

"Thank you on behalf of the whole team for a most successful series of courses. Without exception, everyone agrees that the training which you provided has been extremely effective and, of course, tremendously enjoyable. You worked hard to make sure that all the participants were well fed, safe, received maximum benefit from the facilities available and, of course, had a great deal of fun. All objectives were certainly fulfilled beyond expectation."

"Many thanks for running last week's session for me - it was brilliant. We all had a good time and hopefully it set the team up to start to perform as well as I know they can. We will, of course, recommend you to our colleagues, whilst assuring them we didn't "have a jolly", as many of them will assume, but did achieve a lot in only a couple of days, in the hands of a professional organisation, who provided excellent accommodation, wonderful food and excellent company. Once again many thanks"